Caregiver Peace-of-Mind Guarantee

Refund & Cancellation Policy

January 1, 2026 • Fair, transparent, and compassionate billing for families & seniors

14-Day Full Satisfaction GuaranteeWe want you and your senior loved ones to feel completely confident using Nora AI. If you subscribe to any of our paid plans (such as Care Plus or Family Concierge) and determine it is not the right fit for your family within the first 14 days, we will gladly issue a full 100% refund, no questions asked.

1. 14-Day Money-Back Guarantee

New subscribers to Nora AI Care Plus or Family Concierge are eligible for a complete refund within fourteen (14) calendar days of their initial charge. To request this refund, simply email our billing desk with your account email address.

2. Subscription Cancellation Anytime

You may cancel your recurring subscription at any moment directly from your account dashboard with zero hidden fees. Following cancellation, your membership remains active until the end of your prepaid billing period. You will never be billed again unless you manually re-activate.

Log in to your Nora account.
Navigate to Settings -> Upgrade Plan.
Click 'Cancel Subscription' under your active membership details.

3. Compassionate Senior Circumstances

We understand that senior healthcare journeys can involve sudden changes in living situations, unexpected hospitalizations, or transitioning to specialized memory care communities. In such circumstances, please contact our billing coordinators. We provide pro-rated refunds and flexible pauses for compassionate family situations regardless of the standard billing cycle timeline.

4. Refund Processing Times

Once your refund request is authorized by our billing department:

PayPal Payments: Refunds are reflected in your PayPal balance or original funding source within 1 to 2 business days.
Credit / Debit Cards: Depending on your banking institution, funds will appear on your statement within 5 to 7 business days.
Confirmation of your refund transaction will be dispatched automatically to your registered account email.

5. How to Contact Billing

Have a billing inquiry or need to submit a refund request? Our care billing team is here to assist you promptly.

Nora AI Billing Support Desk

Email: billing@nora.care • Response Time: Typically within 24 hours